Were You Affected by the Square / Cash App Outage? Your Rights Explained!

The digital age has revolutionized the way we manage and transfer our money. Yet, with such conveniences also come potential pitfalls. One such incident is the outage Square / Cash App (owned by the company Block) first reported yesterday, September 8, 2023. CBS News - Square Disruption Report

The issues started on Thursday, September 7th, and as of Friday morning, there were, reportedly, more than 1,500 reports of issues with Square’s system. Users of Cash App and Square services were unable to access their accounts. With numerous users unable to access their funds, the concerns and frustrations were palpable.

At Darr Law, we are experienced with the legal issues surrounding these types of outages. If you are or were affected by this outage (or many others like it), you might be wondering what rights you have in these frustrating situations.

Shedding Light on the Electronic Funds Transfer Act (EFTA)

Passed in 1978, the EFTA was crafted to be the backbone of protection for consumers involved in electronic transfers. Whether you’re making a debit card purchase or transferring funds via Cash App, the EFTA is your safety net. Under the EFTA you have a right to YOUR MONEY and information about the transactions on your account!

Your Rights Amidst the Square and Cash App Outage

Given the recent Square and Cash App outage, what does this mean for you?

  1. Right to Information: Square and Cash App are obligated to give you information about the specifics of the outage—its cause, expected duration, and any implications for your account.

  2. Transaction Integrity: If you detect any discrepancies or unauthorized transactions related to the outage, you're protected under EFTA, and the involved institutions are required to resolve such matters expeditiously.

  3. Compensation: While EFTA covers unauthorized transactions, if you believe that you’ve faced undue hardship or financial losses because of the outage, it might be time to consult with legal experts. Remember, it's not just about the immediate loss but potential consequential damages too.

Darr Law: Standing By Your Side

In times of financial turbulence, understanding your rights can be a beacon. At Darr Law, we’re committed to ensuring you’re not left in the dark. If you were affected by the Square and Cash App outage, feel free to reach out to see if we can help you receive compensation. We only get paid if we win!

CONTACT US

Alex Darr can be reached at:
Alex@Darr.Law
or
614-465-3277 (This line can also receive text messages.

Stay informed, stay protected.